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Cerberus Helpdesk

from WebGroup Media

WebGroup Media Cerberus Helpdesk, handles mission critical e-mail management for over 7,170 companies worldwide -- from one-person startups to Fortune 500 giants.

And while it doesn`t trap your experts inside a machine -- it does effectively clone their knowledge.

During normal workflow, your experts are constantly feeding solutions into a pool of community knowledge. When any agent on your team -- perhaps a new hire -- is working on a newly reported customer issue.

Cerberus Helpdesk Information
Platforms:Linux, Windows
System Requirements:Not specified
Features:Customizable Ticket Views Teach Cerberus exactly what information you want and how you want it displayed. Your agents can choose their own important columns, custom data, queues, ticket statuses and more! Customized ticket views are saved for later reuse.
Price & License Details:Not specified

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