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from SmarterTools

SmarterTools Provide streamlined support in an organized fashion and self-service help for your customers!SmarterTicket 2.x will revolutionize the way you deal with customers. Licensing starts at just $199.

SmarterTicket Information
System Requirements:# Windows XP Pro, Windows 2000, Windows 2003 # Microsoft .NET framework 1.1 (with all applicable service packs and/or patches). # RAM: 128mb # CPU: PII 500 # DISK: 40 Megs # Microsoft SQL Server 2000, MSDE, or MySQL 4.0 or higher
Features:Features that Benefit End Users * Issues resolve faster, and none fall through the cracks * Tickets can be submitted through the web or through email * Tickets with foreign language character sets can be composed and read * End user is optionally notified of average response time * The integrated Knowledge Base allows your customers to find answers to their own questions, saving your support staff time and money
Price & License Details:Not specified

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